FREQUENTLY ASKED Questions
How does the restaurant get my order?
When you place an order it goes to our web server and is converted to a fax which is then faxed directly to the restaurant.
How long does it take for the restaurant to get my order?
From the time you click send to the time the restaurant receives the hard copy fax is just under 4 hours. Just kidding – only about 20 seconds!
How do I know the restaurant got my order?
You will get an email confirming that your order has been received. We also have customer service people standing by, monitoring the site and confirming orders directly with the restaurant.
What if I want to cancel my order?
What if I want to change my order after I've sent it?
Is there a charge for this service?
No
Do I need to register to use this site?
Registering is optional but the site is much easier to use if you’re registered (see below).
What's the benefit of registering?
By registering, we can present you with your recent menu selections when you next come to our web site, without you having to type or click anything. You can then easily repeat a past order, with or without modifications. For yet more convenience, you may tell us to save your credit card and delivery address information when you check out. Then, the next time you check out you can use the same credit card and/or delivery address. And it gets even better – you can use “QuickOrder” to send your order immediately, and we mean immediately! Keep reading.
What is "QuickOrder"?
“QuickOrder” allows you to bypass the checkout process. When you click on the “QuickOrder” button your order is immediately sent using the payment method and delivery address you’ve previously chosen in your “QuickOrder Settings”. You can place an order with only a few clicks from the home page! To turn QuickOrdering on or off, click on “Your Account” top or bottom of each page and then scroll down to QuickOrder settings.
Can I change my "QuickOrder Settings"?
Sure. Use the “QuickOrder Settings” page to turn QuickOrdering on or off and to specify your “QuickOrder” payment method and delivery address. Select from any of your previously saved payment methods and delivery addresses. Note: you cannot add new credit cards or delivery addresses in this section.
How do I add a second delivery address or a second credit card?
To save credit card or delivery address information, simply enter the information when checking out and make sure you leave the checkbox “checked” if you want us to save this information. The next time you checkout we’ll offer you the option of using the credit cards and delivery addresses that you’ve saved in this way.
How do I change my credit card and delivery address information?
Click on the “Your Account” link at the top and bottom of each page. You can change the expiration date of your credit card or remove the card information entirely. Adding a new card must be done during the check out process as indicated above. Similarly, you may modify or delete your saved delivery address information.
Is my credit card information safe?
Our site uses high level data encryption to ensure that your credit card (and other payment information) is kept private and secure. We will never display to you your card number again – only the last few digits. You may delete your saved card information whenever you like.
GOT A QUESTION?
If you’ve got questions, feel free to reach out. Whether it’s about your order, our catering services, delivery options, or anything else, we’re here to help.
